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Home My WebLink AboutVIA Presentation (Supplemental)Danville and lila Presentation to the Senior Advisory Commission October 2023 Via Overview Via provides fully -integrated solutions for public mobility �N Microtransit Dynamic & flexible demand -response transportation. Fixed -Route Public Transit Modernized and integrated solutions to fixed route management. o Paratransit & NEMT Efficient and modernized services for sensitive populations. Student Transportation Student transportation with a focus on safety and visibility. Transportation Planning Software and services to design better networks and streets. Mobility -as -a - Service Solutions that help riders select the best transit mode on one platform. QVIO f'ioprielaiy Confid-^;iliril 7 Via Overview Via is the world's leading provider of public mobility solutions t s 650+ �M o w Partners w w � w i 40 Countries 0 PA�* AL 120M+ Rides served 6 ,4,yPTTf�� w`y /Tl MMiiii��ll��+ • w w s w ,• • • • f w • • * • w +� • w � �� Wim, r w �� ARl.INGipH • �. � � 1 w QVIO Pionrietery & Confidential 3 Microtransit Overview What is microtransit? Microtransit (sometimes called "on -demand transit") is transportation technology that captures trip requests and groups passengers into shared rides, in real-time. iyVIQ P�r��,ii�tary K Lanfi;Yenliei Microtransit Overview How to use microtransit Fill gaps where the fixed -route I network is limited. 2 Complement fixed -route with first and last -mile solutions. Convert underperforming fixed routes to on -demand services. 4 Increase mobility for seniors or disabled riders. fill gaps ,.. increase mobility --.1— .. convert low -performing routes :1 complement fixed route OVIO P;no;le:laey K Cunficleutinl rJ Microtransit Overview How on -demand transit can help create more dynamic and efficient networks Fixed route: On -demand transit: TNCs & taxis: Smaller, dedicated fleet (:V) Adjust fleet to deMond Unpredictable wait times C A0ju st service quality to deinand <_ <_7 Corner to -corner (C2C) rzioostwden_o2c- and D21) Shared Tides with many detours Sarna)(datours for all trips Larger, non -dedicated fleet AMpredictable wait times Door"to-door(D21)) Private, non -shared rides OvIa rcinr tw I Conti-k.,noj, 6 The Via Solution Your choice of partnership model SaaS: Your Lopo Software -as -a -Service Licensing software to organizations that prefer to use their own vehicles and drivers. Qvm Turnkey: Software + Operations Turnkey solution operated by Via that includes technology, drivers, vehicles, and service management. The Via Solution What is included in SaaS? Rider Booking Tools (App, Phone, Desktop) 17 Driver App VIO Pioprietery & 0GntWPn UaI ,j - Via Operations Center Service design consulting 0 Data migration C� Training & change management FI Rider growth consulting Partner success manager 49 24/7 technical support IV 0 Ongoing operations consulting The Via Solution Turnkey operations cover all aspects of running a successful microtransit service Driver vetting, hiring, training, and retention Rider marketing & community engagement Vehicle acquisition, branding, and maintenance Customer service ' F Live service monitoring and management Funding & grant support QVIo .:op . ,,:sig,--'tia 9 Accessibility and equity built in to technology and operations. 1-11 Accessible Rider App Rider app meets WCAG 2.1 AA and ADA requirements MI,0 Multiple Payment Options Prepaid debit cards and vouchers for unbanked users Web & Phone Booking Phone booking & self service web tools for riders who do not have a smartphone Wheelchair Accessible Vehicles Accessible rides and curb to curb service automatically dispatched to riders who need them Multilingual Rider App Rider app can be offered in the native language of key rider groups Interpreters for all languages available through call center Rider Choice Providing riders all available options to travel to and from their origin and destination OVIO rnp,l-t�ry t Cnrd;d,_nlial 10 Locally, we have a deep commitment to transit in California, and particularly in northern California. Go gl } Genentech wUT Regional Tia DEM TR40 SiCPAMENW Transit San Francisco Bay Ferry E3C QVIO 11 70 team members based in S mTrans California More than 50 , major public transit agencies, cities, universities, and corporate partners . 1.3M+ rides delivered, with an average ride rating of 4.9/5 �- *Partnerships with state -level agencies, including Caltrans, CALSTART, and California Air Resources Board QVIO 11 Sustainable microtransit projects are accelerating in the Bay Area, while receiving significant grant funding City of Cupertino • On -demand service that spans the whole city plus the Sunnyvale Caltrain station • 85% of riders would mostly travel by private car without Via • Expanding to Santa Clara late 2023, with a new EV fleet, as a result of $8.5M TIRCP grant 4 0 PALO ALTO City of Palo Alto • Launched in March 2023, deploying both hybrids and fully electric vehicles, with the intention to eventually transition fully to EVs • Spans most of the City and will integrate with local fixed route transit options City of Richmond • Uses PHEVs to provide general mobility to underserved areas in Richmond and efficient FMLM connections to BART, Amtrak, and the SF Bay Ferry • Funded through a $1.5M CMO grant; recently won an FTA EMI grant to commingle the City's paratransit service Case study City of Newton, MA. Q vu, Reliable, safe, affordable j transportation is a key to giving people options for staying involved in their community as they phase out driving." � — Ruthanne Fuller, Mayor of Newton f Problem Many missed pickups and a 72 -hour call -ahead requirement 5 Out of S average Solution rider rating • Replaced existing senior dial -a -ride service with "NewMo" in June 2019. Recently expanded city-wide. 11 . Offering both curb -to -curb and door-to-door service Minute average wait time to any resident aged 60 or older On -demand and pre -scheduled booking available through the app or by phone 6.5k . Operating with one wheelchair -accessible van, App downloads retrofitted with additional handles and a stool, and three low -clearance sedans for easy boarding Trained drivers to proactively assist riders with bags and boarding ®Geography 00 Use case mp Fleet including Suburban CD Senior transportation &0_03 4 vehicles, WAV Q vu, Reliable, safe, affordable j transportation is a key to giving people options for staying involved in their community as they phase out driving." � — Ruthanne Fuller, Mayor of Newton f Case study Wilson, North Carolina. Problem 150% As Wilson's economic center shifts and takes new jobs with 0 increase in service it, the city's decades -old fixed route system no longer serves coverage transit riders. WiLSC"�11f I don't have a car nor the income to comfortably afford that extra expense right now, this is the way I get to and from work. Also other places such as doctors appointments..' —Surveyed Wilson, NC Rider Qvio 14 Solution 52% a Replaced fixed -routes with an entirely on -demand of riders report service using the service to get to work . Using the same budget, expanded transit coverage from 40% of the city to 100%, greatly improving 3.8 access to job sites and health care facilities average trips per M Served riders who are unbanked and/or without vehicle hour access to smartphones by accepting payment through prepaid vouchers and offering both online and phone booking Geography ®p Rural pUsecase p Fleet Cin Commuting, 16 vehicles general transportation WiLSC"�11f I don't have a car nor the income to comfortably afford that extra expense right now, this is the way I get to and from work. Also other places such as doctors appointments..' —Surveyed Wilson, NC Rider Qvio 14 Case study goMARTI: Grand Rapids, MN A city of 11k, Grand Rapids lacked public transit on evenings and weekends, critical for its senior and disabled populations. In September 2022, with funding from MnDOT, Via helped launch goMARTI — the first on -demand ADA autonomous service in rural U.S. In May 2023, goMARTI was awarded $9.3m in ATTAIN funding to expand & continue the service for 3 years. O p Use case CD Seniors, disabled riders Solution On -demand Fleet 5 AVs (3 WAV) Service Zone 5 sq mi, rural Service Hours T -F, 2p -10p Sat, 10a -lop I Sun, Ba -2p Fare 101 to Free 3.5k 88 autonomous of rides are booked rides provided through the mobile since launch rider app 4.9 out of 5 average rider rating W FA It gives [disabled residents] the opportunity to get ... to events ... to church on Sunday ...to concerts...I want people to enjoy a better quality of life rather than having to stay home because they can't get there " — Myrna Peterson, paraplegic Qvlo 15 Funding Support Via can help support your organization to find and maintain funding for your critical transit services i o 00 _ oa F ova DDD as na ADO If C Example Microtransit Funding Sources Federal Formula Funding: Rider Growth and Service Planning Teams help grow ridership, which can lead to additional federal funding. State & Local Funding: Public Relations and Policy Teams help the public understand the impact of new transit services to secure new funding. Federal, State & Local Competitive Grants: Grants Team assists with content, analytics, and visualizations to support grant applications. Fare Revenue & Advertising: Rider Growth and Via Advertising Solutions teams drive fare revenue and sponsorships to the service. QVIQ 16 Funding Support We leverage our industry experience and connections to help partners turn pilots into long-term, sustainably -funded services Grant Writing Support C,ri uF 2 EUPEg7YMo i $7.5M I in funding awarded OVIO Federal Funding Institutional Advertising & Advocacy Sponsorships Services I -- Salem f SKIPPER I $1.3M $120k $10k -40k in earmarked contributed by local average annual ad federal funding - university • I revenue per vehicle Examples of how turnkey transit services are funded. QVIo 18 City of Wilson, NC G G VA`_""— `-A. City of Valdosta, GA G CITY City of Jersey City, NJ G G —40 City of Richmond, CA G G I IGTOK City of Arlington, TX G G Worcester Regional Transit Authority (Worcester, MA) fun �arexe' High Valley Transit (Summit County, UT) G G 0 Downtown Memphis Commission G METRO King County Metro (Seattle, WA) G G QVIo 18 V VIO Thank you.